Privacy policy

What we collect and why

We only collect the minimum data needed to run your account and fulfil your orders: your name or display name, your email address, your orders and support chats, and your profile photo or external account ID if you connect Google, Discord or Telegram. Passwords are stored irreversibly hashed so nobody can read them, and we never store bank card numbers on our servers.

Payment processors and third-party services

When you pay online or sign in with an external provider, you interact directly over encrypted connections with the service you choose (Cryptomus, PayPal, Chargily, Google, Discord, and Cloudflare Turnstile for bot protection). We never sell your personal data or share it with advertising networks.

Cookies

We only set strictly necessary cookies for sign-in sessions, CSRF security, and your language, currency and theme preferences. See our cookie policy for the full list.

Age eligibility

HeexStore is intended for customers aged 18 and over, or aged 13 and over with a parent or legal guardian’s permission for purchases. We do not knowingly collect personal data from children under 13.

Emails and deleting your account & data

You can unsubscribe from notification emails in one click using the link at the bottom of any email or from your account settings. You can also edit your profile or permanently delete your account and personal data directly from your account page at any time, or by opening a support ticket.