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You are using the beta version of HeexStore. We are still improving the site, and ordering and payment work as usual.

HeexStore

Last updated: 11 November 2026

Terms of service

These terms explain how HeexStore works and what we expect from each other. They apply every time you use heexstore.com, create an account or place an order. If something here is unclear, ask us before you order.

1. Who we are

HeexStore (heexstore.com) is an online store for game top-ups, gift cards, digital subscriptions and other digital products. We also build custom software such as bots, websites and scripts.

By using the site or placing an order you agree to these terms, to our privacy policy, our cookie policy and our refund policy.

2. Your account and age eligibility

  • You must be at least 18 years old to place orders on your own, or at least 13 years old with the permission of a parent or legal guardian.
  • Give accurate details and keep them up to date. One person, one account.
  • Keep your password private. We strongly recommend turning on two-step sign-in in your account settings.
  • You are responsible for what happens in your account. If you think someone else has access to it, tell us straight away.

3. Products and third-party brands

We sell digital products: top-ups delivered to a game account, gift card and voucher codes, subscriptions, ready accounts, and services such as boosting or virtual numbers. Each product page shows what you receive, how it is delivered and any region or platform it is limited to.

HeexStore is an independent store. We are not affiliated with, endorsed by or sponsored by the publishers and brands whose products we sell. All game names, logos and trademarks belong to their respective owners and are used only to show which product you are buying.

4. Orders and prices

  • Prices are set in US dollars. Prices in other currencies are shown for convenience, converted at the rate displayed on the site.
  • The price you pay is the one shown when you place the order. Later price changes never affect an order already placed.
  • We may refuse or cancel an order, for example if a price was shown by mistake, the product is no longer available or the payment looks suspicious. In that case you are refunded in full.
  • Discount codes, gift codes and member discounts follow the conditions shown when you use them. They have no cash value and cannot be exchanged for money.

5. Payment

You can pay with the methods listed on the payment methods page. PayPal payments are processed by PayPal and crypto payments by Cryptomus, both over encrypted connections; HeexStore never sees or stores your card or wallet details. Cryptomus adds its network fee on its own payment page. A crypto payment cannot be reversed, so send the exact amount on the network shown there. Manual transfers are confirmed after we check your receipt.

To protect you and us, we may ask for extra confirmation before delivering an order, especially a first or large one. We will never ask for your card number, PIN or one-time codes in a chat.

6. Delivery

  • We deliver to the account details you enter or inside the order chat, and the order page shows its status at every step.
  • Delivery times shown on the site are typical times during working hours, not guarantees. If an order takes longer, we tell you in the order chat.
  • You are responsible for the details you give us, such as a player ID, email or account link. A delivery made to details you entered by mistake cannot always be reversed.
  • Codes are for you only. Once a code is shown to you, keep it private; we are not responsible for a code you shared with someone else.
  • Products activated on your own account (a subscription on your account, boosts for your server and the like) are activated by the HeexStore team itself; we never send you to anyone else. In the order chat we ask only for what the activation needs, and each package page says what that is before you pay. If an activation needs to sign in to your account, change your password once it is done.

7. Cancellations and refunds

You can cancel an order and get a full refund while it is still "Waiting" and we have not started on it. Once a code is sent or a top-up reaches your account, the purchase is final because digital products cannot be returned. If we cannot deliver for any reason on our side, you are refunded in full. The full rules are in the refund policy.

Please talk to us before opening a payment dispute or chargeback. A dispute on an order that was delivered may lead us to pause the account while we look into it.

8. Wallet balance

Your wallet balance can be used for any order on HeexStore. It is not a bank account, earns no interest and cannot be transferred to another account. Refunds to your wallet are available immediately; if you prefer a refund to your original payment method, ask in the order chat.

9. Fair use

When you use HeexStore you agree not to:

  • pay with a card or account that is not yours, or try to commit any kind of fraud;
  • create several accounts to collect welcome gifts, referral rewards or other promotions more than once;
  • try to break, overload or get around the security of the site, or collect its content with automated tools;
  • insult or threaten our team or other customers in chats and reviews.

Reviews must be about a real order and your own experience.

10. Custom software

For custom work we agree on the scope, price and delivery date in the request chat before we start. Changes outside that scope are quoted separately. Ownership of the delivered work passes to you once it is paid in full.

11. Game publisher rules

Top-ups, accounts and services are used inside games and platforms run by other companies, and their own terms apply there. Some publishers do not allow account sales or transfers. When you buy such a product, you accept that the publisher's rules apply to it, and we cannot be held responsible for actions a publisher takes on its own platform.

12. Our responsibility

We do our best to keep the site available and every order correct. If something goes wrong because of us, our responsibility is limited to the amount you paid for the order concerned. We are not responsible for indirect losses such as lost game progress or lost profit. Nothing in these terms removes rights you have under the law that cannot be limited.

13. Suspending or closing an account

We may suspend or close an account that breaks these terms, for example in case of fraud or abuse. Any order already paid is delivered or refunded first. You can delete your account and personal data at any time from your account settings or by opening a support ticket.

14. Changes to these terms

We may update these terms when the store changes. The date at the top shows the latest version. Changes never apply to orders placed before them, and if a change is important we will tell signed-in customers on the site.

15. Applicable law

These terms are governed by Algerian law. If you have a complaint, please contact us first so we can try to solve it together quickly.

16. Contact

The fastest way to reach us is the chat on your order page. For anything else, open a support ticket and we will reply there. You can also email us at heexhq@heexstore.com.