Refund policy

When you get a full refund

• You cancel the order while it is still "Waiting" and we have not started on it.
• We cannot deliver your order for any reason on our side, for example the product ran out.
• The code we sent you does not work, and we confirm this before it was used. We then send a replacement code or refund you.

When a purchase is final

• After a working code is sent or the top-up reaches your account, because a digital product cannot be returned once received.
• If you entered wrong details in the order, such as a wrong player ID or account link, and we delivered to them. We will help as much as we can, but we cannot guarantee getting back what was sent to wrong details.
• If you bought a card for a region other than your account's region, although the region is shown on the product page.

How you get your money back

We refund to your wallet balance on the site straight away, so you can use it on any other order. If you prefer the refund to the payment method you used, ask in the order chat and we will send it there.

How to ask for a refund

Write to us in the order chat, or open a support ticket with the order number. If the problem is a code, send a screenshot of the message you see when you use it.

Independent store

HeexStore operates as an independent digital store and is not affiliated with the publishers of the listed brands unless explicitly stated. Brand names are used solely to indicate product compatibility.